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Advinia’s Response to the Coronavirus (COVID-19)  (updated 18/3/2020)

With the worldwide outbreak of the Coronavirus disease (COVID-19), we have been working hard for some time to prepare for the impact that this may have here in the UK.

Public Health bodies in England and Scotland have been clear that COVID-19 presents more of a risk to older people and to those individuals with pre-existing medical conditions. So, we are taking extra precautionary measures to ensure that our Residents and work Colleagues are as safe and protected as possible.

This page details:

  • The steps that we have been taking to prepare for Coronavirus spreading in the UK
  • Information regarding visiting an Advinia Care Home
  • The latest public health advice regarding Coronavirus
  • How you can help reduce the spread of Coronavirus
  • Training and public information about minimising the risk of spreading the virus

We are taking additional precautionary measures at our Homes to reassure Residents and families, given that identifying, monitoring and containing the spread of the virus is proving increasingly challenging.

We will also make communication a priority in the coming weeks and months to ensure Residents, families and our work Colleagues are always kept up to date.

What we have done to prepare for Coronavirus

Once alerted to the risk of Coronavirus our procurement team acted to ensure our Care Homes were well stocked in terms of essential hygiene products such as hand wash and sanitiser and other necessary medical and cleaning materials.

As a result, our Homes are adequately supplied with the stocks needed and we would request that visitors (and visits should only be in very exceptional circumstances) use these products and observe good hand hygiene when coming to our Homes. Please do ask a staff member if you need any help.

We are also going beyond Public Health bodies’ standard advice in a couple of areas in order to ensure we maximise hygiene standards and minimise the risk of infection spreading:

  • We are continuing to roll-out ultraviolet lights at our Homes so that we can ensure the highest hand hygiene standards and check that washed hands are germ-free. Good hand hygiene is THE most important weapon in our fight against the spread of COVID-19.
  • We will be making use of non-invasive thermometers across our Homes to monitor the temperature of all Colleagues and occasional visitors coming into the Home. As a precautionary measure, those whose temperature is outside of normal limits will not be allowed to enter the Home. We are sure that you can appreciate that this is in the health interests of all Residents.

Visiting one of our Care Homes

As cases of infection continue to rise, the government has confirmed activation of  ‘Delay’ phase actions. We have already taken the decision to suspend non-essential visits to our Homes. We believe that at the current time this is an appropriate and proportionate step to take in order to minimise the risk of infection spreading.

In addition, we are strongly requesting family and friends NOT to visit the Home and Residents as a precautionary measure to minimise the risk of infection spreading to Residents who are at higher risk to COVID-19.  This is vital if you are experiencing a high temperature, a cough or shortness of breath (if you have these symptoms please visit the NHS 111 online service: https://111.nhs.uk/covid-19 ).

The latest public health advice regarding Coronavirus (as of March 18th)

We want to share information with you on how you can help to limit your exposure to the virus and minimise the higher risk to older people and those who may already be immune-compromised. Here are the current key guidelines for reducing the spread of Coronavirus (taken from Public Health England): 

  1. The most common symptoms of coronavirus (COVID-19) are recent onset of a new continuous cough and/or high temperature. If you have these symptoms, however mild, stay at home and do not leave your house for 7 days from when your symptoms started. You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
  2. If someone you live with starts showing signs of COVID-19 (a dry cough and high temperature) you must also stay at home and self-isolate for 14 days.
  3. Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.
  4. To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
  5. Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

Training and Preparedness in our Homes

We have been displaying Public Information notices in our Homes for a number of weeks regarding the risk of the spread of COVID-19 and the steps we can all take to minimise this – thorough hand washing remains the KEY action.

We have created a purpose-built module on our sector-leading online Learning Management System, specifically targeting minimising the spread of Coronavirus, which all Home Colleagues will have completed in the coming days.

We will also be conducting additional infection control inspections and training sessions, which will include handwashing training sessions with all Home Colleagues to ensure we are doing everything we can to minimise the risk of virus transfer in our Homes.

For the latest information on COVID-19 and how to minimise your risk of infection please go to the following websites:



If you have any other questions regarding Advinia Care Homes’ preparedness for the Coronavirus, please contact your local Care Home. All contact details can be found on the website.